Customer Success Account Manager (CSAM) (Microsoft)

Location: Belfast, United Kingdom; hybrid workplace

Company

hirify.global is a Microsoft Solutions Partner providing software consulting and enterprise digital transformation services using Microsoft and Oracle technologies.

What you will do

• Manage a portfolio of Strategic Customers and Growth Customers as the primary relationship owner.
• Build customer success plans, monitor customer health, drive adoption, and demonstrate measurable business value.
• Own account plans, stakeholder maps, growth plans, governance meetings, and Quarterly Business Reviews.
• Identify and progress upsell, cross-sell, renewal, and expansion opportunities across hirify.global's services.
• Create opportunities involving AI, Microsoft Copilot, automation, analytics, cloud, security, data, and business applications.
• Coordinate Delivery, Consulting, Support, and Sales teams to manage risks, escalations, renewals, and customer outcomes.

Requirements

• 3–5 years of experience in Customer Success, Account Management, or a customer-facing commercial role.
• Experience managing enterprise, strategic, or growth customer relationships.
• Strong commercial awareness, business acumen, analytical ability, and problem-solving skills.
• Confidence engaging with both business and IT stakeholders, including executive audiences.
• Excellent communication, presentation, relationship-building, and consultative selling skills.
• Familiarity with Microsoft technologies, Microsoft 365, Business Applications, Security, Data, and AI solutions is desirable.

Culture & Benefits

• Work in a growing Customer Success and Account Management function.
• Support leading organisations across Ireland and the UK with technology transformation.
• Join a Microsoft Solutions Partner with over 40 years of experience and more than 300 experts.
• Work alongside consultants and professionals from diverse cultural and professional backgrounds.
• hirify.global is an equal opportunities employer.

Hiring process

• Application and first-round interview.
• Second-round interview.
• Offer and hiring.