Mid-Market Solutions Engineer (AI)

Location: On-site in New York, NY or San Francisco, CA

Company

hirify.global provides a product that customers integrate into their software development workflows.

What you will do

• Own the technical customer journey from evaluation and pilots through onboarding, conversion, and continued adoption.
• Understand customer goals, identify high-value use cases, and establish clear technical success criteria.
• Lead training and enablement sessions for developers integrating Factory into their workflows.
• Investigate and resolve issues across customer environments, repositories, integrations, and development workflows.
• Collaborate with engineering, product, sales, and customer success teams to address deeper technical challenges.
• Turn recurring customer friction and feedback into scalable processes, resources, and product improvements.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• 2–3 years of experience in software engineering, solutions engineering, technical consulting, implementation, or another customer-facing technical role.
• Strong understanding of source control, development environments, debugging, testing, and modern software engineering workflows.
• Ability to read and troubleshoot code across different languages, frameworks, and technology stacks.
• Experience identifying, diagnosing, and resolving complex technical issues in customer environments.
• Strong analytical, communication, ownership, and problem-solving skills.

Culture & Benefits

• Customer experience is a core operating principle, centered on creating obsessed customers.
• Work in a fast-moving startup environment with high learning velocity and proactive ownership.
• Help developers incorporate Factory into their daily workflows through clear onboarding and enablement.
• Contribute customer feedback directly to product and engineering improvements.