Senior Technical Account Manager (Cybersecurity)

Location: Remote - US; semi-frequent travel to local and national professional offices and events, including some overnight travel.

Base salary: $148,000–$170,000 USD annually. Variable pay: $10,000–$15,000 USD.

Company

hirify.global develops AI-driven cybersecurity automation that helps security operations centers investigate threats and augment security analysts.

What you will do

• Serve as a trusted technical advisor and primary technical contact for security analysts, SOC teams, and customer accounts.
• Guide customers through SIEM, SOAR, API, and other integrations using documentation, best practices, and Python scripting.
• Analyze and explain Dropzone alerts, support incident investigation workflows, and help customers tune the system.
• Handle technical support requests, troubleshoot complex issues, and partner with engineering on escalations and resolution.
• Run regular customer check-ins, prepare agendas, document action items, and maintain records of issues, feedback, and feature requests.
• Improve documentation, knowledge bases, technical guides, FAQs, and training materials while advocating for customer needs.

Requirements

• 2–5 years of experience in a customer-facing technical role such as Technical Account Manager, Security Analyst, Solutions Engineer, or Customer Success Engineer.
• Strong understanding of SOC environments, security tools, workflows, SIEM/SOAR integrations, security alerts, and incident investigations.
• Ability to read and edit Python code and experience working with APIs or integration tools.
• Excellent organization and communication skills, including translating technical concepts for varied audiences and writing clear customer documentation.
• Ability to manage multiple accounts, respond to support requests with urgency and empathy, and work proactively in a startup environment.

Nice to have

• Experience using or administering Splunk, QRadar, Chronicle, Sentinel, or SOAR platforms.
• Experience writing SQL queries to extract and analyze data.
• Previous customer success or account management experience.
• Interest in future commercial account management or sales responsibilities.

Culture & Benefits

• 100% remote work from home with company-provided equipment.
• Company-paid health insurance.
• 401(k) plan with employer match.
• Self-managed PTO and parental leave.
• Significant new-hire equity grants and potential variable compensation.