Customer Engagement Manager (Cybersecurity)

TL;DR

Customer Engagement Manager (Cybersecurity): Guiding enterprise customer journeys from onboarding through renewal for password management, secrets management, and passwordless security products with an accent on adoption, retention, expansion, and data-driven success planning. Focus on designing onboarding procedures, leading QBRs, detecting churn risks, developing account growth plans, and translating customer insights into product and roadmap improvements.

Location: Fully remote, U.S.-based only

Salary: $135,000–$165,000 OTE annually in the United States, including base salary and variable compensation.

Company

hirify.global is an identity security and open source software company providing password management, secrets management, and passwordless security products.

What you will do

• Oversee customer journeys from onboarding through renewal and maximize product adoption.
• Develop onboarding procedures and account development plans with measurable usage and growth targets.
• Monitor customer health, identify churn risks, and take proactive retention measures.
• Lead Quarterly Business Reviews and provide strategic guidance to key customers.
• Partner with Account Executives to identify expansion opportunities and drive additional revenue.
• Collaborate with Product and Engineering teams to turn customer insights into roadmap and feature improvements.

Requirements

• Passion for user success and strong empathy in stakeholder relationships.
• Executive-level interpersonal, consultative, communication, and presentation skills.
• Analytical, data-driven approach using usage metrics, feedback, and adoption trends.
• Ability to collaborate across Customer Engagement, Sales, Product, and Engineering.
• Must be located in the United States; visa sponsorship is not available.
• Ability to build trust with strategic customers and provide product- and industry-focused guidance.

Culture & Benefits

• Fully remote work with colleagues across the world.
• Purpose-driven work focused on improving internet security.
• Opportunities to develop expertise in cybersecurity and open source software.
• Professional growth support through new challenges and the #growth-club.
• Diverse, talented, and supportive global team.

Hiring process

• Introduction call followed by interviews with the Head of Global Accounts, Chief Sales Officer, and CEO.
• Case study or mock QBR.
• Reference calls.