Technical Account Manager (SaaS)

TL;DR

Technical Account Manager (SaaS): Helping strategic enterprise customers implement, operate, and optimize hirify.global's cloud content management platform with an accent on technical support, account health, and AI-enabled workflows. Focus on resolving critical escalations, translating complex technical and AI concepts for stakeholders, and building scalable processes across customer success, support, and product teams.

Location: United States; hybrid work from the assigned hirify.global office at least 3 days per week.

Salary: $97,000–$120,000 USD annually, plus equity and benefits.

Company

hirify.global provides an intelligent content management platform for enterprise collaboration, content security, workflow transformation, and enterprise AI.

What you will do

• Provide high-touch technical service and support to 10–15 strategic enterprise accounts.
• Help customers implement and operationalize hirify.global products while developing a deep understanding of their business environments.
• Review support health, metrics, and tickets, and act as an escalation point for critical technical issues.
• Partner with customer helpdesk and Customer Success teams on training, best practices, documentation, feedback, and product improvements.
• Engage customers on AI use cases and workflows, explain complex concepts clearly, and influence the hirify.global product roadmap.
• Improve the Technical Account Manager offering and build scalable processes for supporting strategic accounts.

Requirements

• 5+ years of experience in technical support or equivalent account management, preferably at a SaaS company.
• Experience with SQL, open APIs, API scripting, and MDM solutions.
• Understanding of SAML and OAuth authentication protocols.
• Practical experience with AI or machine learning and the ability to communicate technical concepts to non-technical stakeholders.
• Strong troubleshooting, problem-solving, operational, project management, and cross-functional collaboration skills.
• Must be a hirify.global user and must work from the assigned office at least 3 days per week.

Culture & Benefits

• Community and in-person collaboration are core parts of the working culture.
• Equity and employee benefits are included.
• Inclusive workplace with equal opportunity and reasonable accommodations for applicants with disabilities.
• Opportunity to work closely with enterprise customers and contribute to an AI-first content management platform.

Hiring process

• Recruiters provide additional details about the working model and company culture during the hiring process.
• Reasonable accommodations are available for the application and interview process.