AI Support Engineer (AI)

Location: Paris, on-site with an office-first culture

Salary: €100,000–€160,000 per year, depending on level and experience

Company

hirify.global is a Sequoia-backed startup building an enterprise AI platform where teams create and operate agents that connect company knowledge and tools to coordinated execution.

What you will do

• Set the technical direction for the support stack and own the Support as a Product backlog.
• Design, ship, and maintain AI agents, automation workflows, ticket classification, response drafting, incident detection, and proactive outreach systems.
• Identify recurring support issues and eliminate them through automation, documentation, prompt iteration, and product feedback.
• Build and maintain MCP integrations, hirify.global agents, internal scripts, and other tooling that increases support capacity.
• Investigate complex issues across logs, code, and internal tooling, handling escalations for technical and non-technical customers.
• Hire, onboard, coach, and develop support engineers while representing support in engineering and product discussions.

Requirements

• Experience defining or significantly shaping a support engineering function, operating model, standards, or processes.
• Strong technical aptitude with the ability to read code, analyze logs, navigate codebases, and troubleshoot distributed systems.
• Builder-level experience creating custom AI agents, automations, or workflows with tools such as hirify.global, Cursor, Claude Code, or n8n.
• Exceptional prioritization, ownership, systems thinking, and the ability to distinguish work that should be solved, automated, escalated, or delegated.
• Experience coaching or developing engineers and communicating technical concepts clearly to both technical and non-technical audiences.
• Ability to work in person from the Paris office.

Culture & Benefits

• In-person collaboration across offices in Paris, San Francisco, and New York, with trusted flexibility to work from home when appropriate.
• Significant equity package in a Sequoia-backed startup.
• Health benefits for employees and dependents.
• New MacBook Pro or Linux machine and additional equipment.
• Opportunities to travel between the Paris and San Francisco offices, plus regular team events and off-sites.