Director, Digital Platforms & Patient Services Operations

Location: Cambridge, United States

Annual base salary: $177,000–$260,000

Company

Global biopharmaceutical company focused on transformative medicines in oncology, rare disease, and neuroscience.

What you will do

• Own operations for Salesforce Marketing Cloud, Google Analytics, Brand CMS, preference management, and OneTrust consent platforms.
• Lead the technology operations and roadmap for the Patient Services CRM, including Salesforce Life Sciences Cloud or Health Cloud configuration, workflows, integrations, and layouts.
• Ensure reliable CRM, telephony, specialty pharmacy, Hub vendor, and program partner integrations.
• Operationalize marketing and patient services dashboards, reporting, unified data models, and data-quality remediation.
• Establish platform governance covering access management, change control, audit logging, SOPs, incident management, and SLA reporting.
• Manage outsourced operations partners and serve as the escalation point for technology, compliance, privacy, and vendor issues.

Requirements

• Senior leadership experience owning technology platforms, MarTech operations, or digital enablement.
• Hands-on experience with marketing automation, customer engagement platforms, Patient Services or healthcare CRM systems, and web analytics.
• Experience managing consent and preference platforms, vendor integrations, data quality, and regulated healthcare or life sciences operations.
• Knowledge of healthcare privacy and compliance controls, including HIPAA and PHI access requirements.
• Bachelor’s degree in Information Systems, Computer Science, Business, Marketing Technology, or a related field.
• Fluent English is required.

Nice to have

• Experience in pharmaceuticals, life sciences, healthcare, financial services, or another regulated industry.
• Certifications in Salesforce Marketing Cloud, Salesforce Health Cloud or Life Sciences Cloud, or Google Analytics.
• Understanding of omnichannel technology ecosystems, agile delivery, and backlog management.

Culture & Benefits

• Comprehensive employee benefits package with 401(k) company contributions.
• Medical, dental, vision, life, disability, and flexible spending account coverage.
• Parental leave, paid time off, discretionary winter shutdown, well-being allowance, and commuter benefits.
• Inclusive workplace focused on collaboration, employee development, equal opportunity, and impact on patients.