Customer Success Manager, DACH (AI)

Location: Munich, Germany. Hybrid policy: staff are expected to work from one of the offices at least 25% of the time.

Annual salary: €150,000–€190,000 EUR.

Company

Anthropic develops reliable, interpretable, and steerable AI systems intended to be safe and beneficial for users and society.

What you will do

• Build strategic relationships with key DACH customer decision-makers and understand their business objectives, AI vision, and technical needs.
• Advise customers on Anthropic products, including the API, Claude for Enterprise, and Claude Code.
• Drive usage planning, adoption, optimization, and expansion across consumption-based and seat-based products.
• Develop change-management programs such as Train the Trainer initiatives, Centers of Excellence, and organizational enablement.
• Own account and success plans, Quarterly Business Reviews, customer value measurement, and the end-to-end customer experience.
• Help establish DACH and EMEA customer-success processes, playbooks, and best practices while representing regional customer needs to product and global teams.

Requirements

• 6+ years of experience in customer-facing roles such as Customer Success, Consulting, Solutions Architecture, or Success Engineering.
• Experience supporting both consumption-based and seat-based business models, including expansion planning and success metrics.
• Technical fluency in AI/ML concepts, API integrations, and software implementation patterns.
• Strong project management, communication, customer relationship, and cross-functional collaboration skills.
• Fluency in German and English.
• Bachelor’s degree or equivalent education, training, or professional experience in a relevant field.

Culture & Benefits

• Collaborative environment focused on high-impact AI research and responsible development.
• Flexible working hours and an office-based hybrid work model.
• Generous vacation and parental leave.
• Competitive compensation, benefits, and optional equity donation matching.
• Visa sponsorship is available, with immigration-lawyer support, subject to role and candidate eligibility.