Customer Success Manager, DACH (AI)

Location: Munich, Germany; hybrid policy requiring staff to work from one of the offices at least 25% of the time

Company

Anthropic develops reliable, interpretable, and steerable AI systems designed to be safe and beneficial for users and society.

What you will do

• Build strategic relationships with key EMEA decision-makers and understand their business objectives, AI strategies, and technical needs.
• Guide customers on Anthropic products, including Claude API, Claude for Enterprise, and Claude Code, and recommend solutions for specific business goals.
• Drive usage planning, monitor consumption- and seat-based adoption, identify underutilization, and optimize customer value.
• Develop account and success plans, conduct Quarterly Business Reviews, quantify ROI and business outcomes, and manage the customer lifecycle.
• Identify new use cases and departments for Claude adoption, while designing change management, Train the Trainer, Center of Excellence, and enablement programs.
• Help establish EMEA customer success processes, playbooks, and best practices while representing regional customer insights to Product and global teams.

Requirements

• 6+ years of experience in customer-facing roles such as Customer Success, Consulting, Solutions Architecture, Solutions or Functional Consulting, or Success Engineering.
• Experience supporting both consumption-based and seat-based business models, including their expansion levers and success metrics.
• Technical fluency in AI/ML concepts, API integrations, and software implementation patterns.
• Experience explaining and demonstrating technical products to different audiences.
• Strong strategic, project management, cross-functional collaboration, and customer relationship management skills.
• Bachelor’s degree or equivalent education, training, or professional experience in a relevant field.

Nice to have

• Fluency in French, German, Spanish, or Italian.
• Experience building a growing region and working across time zones with US-based headquarters.

Culture & Benefits

• Collaborative environment focused on high-impact AI research and responsible development.
• Flexible working hours and a hybrid office policy.
• Competitive compensation, equity donation matching, generous vacation, and parental leave.
• Office space designed for collaboration and regular research discussions.

Hiring process

• Candidate AI usage is subject to Anthropic’s application-process policy.
• Visa sponsorship is available for some roles and candidates, with immigration lawyer support.