Customer Success Manager (Public Sector)

Location: Remote within Missouri, Pennsylvania, Virginia, or Washington, D.C.

Base salary: $98,000–$150,000 per year, plus potential equity and bonus.

Company

Enterprise software provider focused on automation that helps organizations transform how work is performed.

What you will do

• Own post-sale adoption strategies, enablement roadmaps, value delivery plans, and success milestones for assigned federal accounts.
• Drive measurable mission value by defining outcomes, tracking progress, identifying adoption gaps, and connecting platform usage to operational impact.
• Lead customer governance through weekly status updates, monthly program reviews, and Executive or Quarterly Business Reviews.
• Coordinate Account Executives, Sales Engineers, Technical Account Managers, Professional Services, partners, and customer teams across adoption workstreams.
• Navigate legacy systems, network access, security considerations, deployment blockers, dependencies, and change management in federal environments.
• Identify automation, AI, and agentic opportunities while representing customer needs, product feedback, risks, and adoption blockers internally.

Requirements

• At least 3 years of experience with federal, public sector, defense, or intelligence clients.
• Proven experience in customer-facing consultative roles managing post-sale relationships and driving adoption.
• Strong program orchestration skills covering milestones, risks, dependencies, executive updates, and cross-functional workstreams.
• Ability to build trusted relationships with technical stakeholders and executive sponsors.
• Strong communication skills and the ability to translate technical complexity into business and mission impact.
• Ability to work remotely from Missouri, Pennsylvania, Virginia, or Washington, D.C.

Nice to have

• Experience deploying automations in federal environments.
• Knowledge of legacy integrations, network access, test environments, security reviews, accreditation constraints, or production deployment blockers.
• Familiarity with automation lifecycle practices, agentic automation, AI-enabled workflows, RPA operations, or hirify.global products.
• Experience with systems integration, DevOps, automation development, solution engineering, or federal system integrators.
• Experience supporting executive business reviews, value scorecards, adoption plans, renewals, or expansion strategy.

Culture & Benefits

• Remote work arrangement with flexibility in when and where work is performed, depending on business needs.
• Equity and bonus opportunities in addition to base salary.
• Inclusive workplace with equal employment opportunities and reasonable accommodations.
• Applications are reviewed on a rolling basis, and the requisition may close once a candidate is selected.