Technical Account Manager (AI)

TL;DR

Technical Account Manager (AI): Overseeing the customer journey for Fortune 5000 clients with an accent on onboarding, customer success, and product utilization. Focus on delivering technical guidance, managing projects, and enhancing customer engagement with the hirify.global platform.

Location: Remote (North America)

Salary: $160,000 - $220,000

Company

hirify.global empowers businesses to leverage their data for personalized customer experiences through its Composable Customer Data Platform and AI Decisioning platform.

What you will do

• Manage retention and expansion of Enterprise customers.
• Collaborate with Sales to increase product adoption.
• Deliver organized onboarding and ensure customers see full value in hirify.global’s products.
• Provide proactive technical guidance across all products.
• Assist with technical escalations in collaboration with other teams.
• Contribute to product innovation by surfacing use cases to Engineering.

Requirements

• 5-10 years in a client-facing or technology-focused role.
• Experience in managing technical projects with a customer-first attitude.
• Excellent project management and communication skills.
• Ability to learn new technologies and understand complex systems.
• Strong troubleshooting and problem-solving skills.
• Ability to work under pressure and navigate challenges.