Business Development & Customer Success Manager (Sports Software)

Location: Remote in the UK, with regular travel to customer sites across the UK as required

Company

Jonas Sports provides omni-channel retail software for professional sports clubs, covering POS, ecommerce, ERP, payments, and CDP solutions.

What you will do

• Identify and secure new business opportunities across the professional sports industry.
• Build and manage a qualified sales pipeline and lead commercial discussions, demonstrations, proposals, and tenders.
• Manage strategic customer relationships, renewals, upselling, cross-selling, and business reviews.
• Help customers achieve value from Jonas Sports products, resolve issues internally, and track satisfaction and retention.
• Collect customer feedback for the product roadmap and support pilot programmes with selected clubs.
• Develop partnerships with governing bodies, clubs, sports organisations, and third-party providers.

Requirements

• Experience in professional sport and an existing industry network are desirable.
• Demonstrated success in meeting sales and/or retention targets.
• Strong communication, negotiation, and presentation skills.
• Ability and willingness to travel regularly to customer sites across the UK.
• Ability to work independently in a remote environment.
• Good technical and commercial understanding of how software creates value for clients.

Culture & Benefits

• Regular employment with 37.5 scheduled weekly hours.
• Remote working arrangement within the UK.
• Work across business development, account management, customer advocacy, and strategic partnerships.
• Opportunity to represent the business at industry trade shows and networking events.
• Work within Jonas Software, a global enterprise software group supporting more than 60,000 customers in over 30 countries.