Customer Success Manager (Fitness)

TL;DR

Customer Success Manager (Fitness): Driving customer value, retention, and growth for enterprise fitness clients with an accent on strategic account setup and executive relationship management. Focus on aligning software solutions to business objectives, managing technical implementations, and reducing churn.

Location: Remote (United Kingdom)

Company

hirify.global is a leading global software provider for fitness businesses, supporting clubs and coaches with data-driven management solutions.

What you will do

• Build and maintain long-term trust and relationships with a portfolio of enterprise customers.
• Lead organic implementations, including training and technical account setup.
• Collaborate with Sales, Product, and internal stakeholders to optimize the customer lifecycle and advocate for user needs.
• Monitor account health and deliver executive business reviews to identify revenue growth opportunities.
• Manage escalations and handle support tickets to ensure rapid resolution of customer issues.
• Track product usage and provide feature requirements and feedback reports to the Product team.

Requirements

• 3+ years of experience in customer success, account management, or a related field.
• Must be based in the United Kingdom.
• Strong skills in stakeholder management, negotiation, and contract management.
• Analytical mindset with the ability to interpret sales metrics and data to drive insights.
• Technical proficiency in CRM systems (e.g., Salesforce), project management tools (e.g., Asana), and Excel.

Nice to have

• Experience within the fitness industry or working with franchises.

Culture & Benefits

• Open PTO policy providing flexibility in how and when you take time off.
• Quarterly "Days of Disconnect" for collective company-wide rest.
• Parental and "Pawternity" leave for growing families.
• Quarterly reimbursement for fitness-related expenses via the Best Life Perk.
• Monthly health scheme reimbursement and a premium Calm App subscription for the employee and dependents.