2 дня назад
Global IT Support Specialist
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Global IT Support Specialist (Windows/Cloud Infrastructure): Providing tier 1–2 support for users across local and remote sites, maintaining devices and IT assets, and troubleshooting network issues with an accent on Windows administration, Active Directory, cloud solutions, and service desk operations. Focus on supporting 24/7 rotating shifts, resolving complex endpoint and connectivity problems, and maintaining reliable documentation and IT environments.
Location: Reboucas Avenue, 2492–2516, Pinheiros, São Paulo, Brazil
Company
Technology company delivering gambling software, services, content, business intelligence, and platform solutions across casino, live casino, sports betting, virtual sports, bingo, and poker.
What you will do
- Provide tier 1–2 technical support to end users at local and remote sites.
- Install, administer, maintain, and troubleshoot Windows, macOS, and mobile devices.
- Diagnose network issues involving TCP/IP, wireless, VPN, and related network services.
- Manage service desk tickets and keep the IT asset inventory up to date.
- Contribute to the corporate IT wiki, knowledge base, manuals, documentation, and monitoring.
- Participate in global IT initiatives and company-wide projects.
Requirements
- At least 2–3 years of experience with Windows 11 and Windows-based client environments.
- Practical knowledge of Active Directory, Group Policy, SCCM/MDT installations, and Windows updates.
- Experience with Office 365 and Azure cloud solutions.
- Knowledge of computer hardware and maintenance.
- Understanding of TCP/IP, network elements and services, wireless networks, and VPN environments.
- Availability for a 24/7 rotating shift schedule, including nights, weekends, holidays, and scheduled weekend shifts.
Nice to have
- Knowledge of macOS and JAMF management.
Culture & Benefits
- Professional challenges, initiative, and opportunities for internal growth.
- Performance bonuses and company-sponsored seminars and training programs.
- Comprehensive health insurance, food vouchers, and travel allowances.
- 30 days of paid annual leave.
- Social activities, company events, and a focus on work-life balance and well-being.
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