9 часов назад
Support Engineer
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Support Engineer (Microsoft 365/Identity): Resolving IT incidents and service requests for LATAM employees and worldwide users across end-user devices, Microsoft 365, identity and access management, VPN connectivity, and business applications with an accent on structured troubleshooting, SLA-driven support, and access lifecycle management. Focus on administering Entra ID and Active Directory, solving complex endpoint and connectivity issues, and improving support documentation through knowledge articles and operational runbooks.
Location: Bogota, Colombia; Medellin, Colombia; Mexico City, Mexico; or São Paulo, Brazil
Company
is a global provider of software and cloud solutions operating across more than 70 countries.
What you will do
- Manage and resolve support tickets through Jira Service Management while maintaining clear communication and timely updates.
- Troubleshoot Windows and Mac devices, Microsoft 365, Teams, Outlook, VPN connectivity, and related end-user technologies.
- Administer user accounts, groups, permissions, and access provisioning in Entra ID and Active Directory.
- Support employee onboarding and offboarding in collaboration with HR and Local IT teams.
- Meet SLA and SLO targets, escalate complex incidents, and collaborate with Infrastructure and L2 Support teams.
- Create and maintain knowledge base articles, troubleshooting guides, and operational runbooks.
Requirements
- 1–3 years of experience in IT Support, Service Desk, Help Desk, or a related technical support environment.
- Strong troubleshooting skills with Windows 10/11, macOS, Microsoft 365, Teams, and Outlook.
- Working knowledge of networking fundamentals and VPN troubleshooting.
- Experience managing users, groups, and permissions in Entra ID and Active Directory.
- Hands-on experience with IT service management platforms such as Jira Service Management or ServiceNow.
- Fluency in Spanish or Portuguese and strong working proficiency in English are required.
Nice to have
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- CompTIA, Microsoft, Azure, or ITIL certifications.
- Experience with Teams Phone, ERP platforms, Atlassian tools, Confluence, Adobe solutions, or basic PowerShell scripting.
Culture & Benefits
- Comprehensive health and well-being support.
- Continuous learning, internal training, and career development opportunities.
- Performance-based incentives and employee share participation.
- Flexible and hybrid work models.
- Career progression opportunities into L2 Support and Infrastructure Engineering.
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