Infrastructure Support Specialist (Cisco)

Location: Remote from Latin America: Brazil, Argentina, Peru, Colombia, Mexico, or Chile

Company

hirify.global is coordinating a B2B infrastructure support engagement involving HITSS and a final client.

What you will do

• Provide remote technical support for network and communications infrastructure in high-availability enterprise environments.
• Diagnose and resolve LAN/WAN, connectivity, and networking equipment incidents.
• Configure, upgrade, maintain, and monitor Cisco switches, routers, and large-scale network infrastructure.
• Perform advanced troubleshooting with traffic capture and network protocol analysis tools.
• Manage incidents, problems, and changes according to ITIL practices while meeting SLAs.
• Document operating procedures, support records, and technical solutions while collaborating with engineers, clients, vendors, and global operations teams.

Requirements

• Technical degree or relevant studies in information systems, computer science, business administration, communications, or a related field.
• 3–5 years of experience in infrastructure support, network operations, or similar roles.
• Hands-on experience configuring and troubleshooting Cisco switches and routers, LAN/WAN networks, TCP/IP, networking technologies, and the OSI model.
• Experience with packet capture, protocol analysis, and large-scale network monitoring and administration tools.
• Knowledge of ITIL incident, problem, and change management processes, with strong analytical and prioritization skills.
• Advanced English is required; availability for 24x7 support, SLA response times of 4–8 hours, and a stable internet connection with an adequate remote setup are required.

Nice to have

• CCNA certification or equivalent knowledge.
• Previous experience with on-call rotations, critical support, or standby support.

Culture & Benefits

• Remote, full-time engagement of 40 hours per week.
• Opportunity to work with enterprise-level infrastructure and mission-critical network operations.
• Collaboration with local, remote, and global technical teams.
• Long-term professional growth in infrastructure, networking, and technical support operations.

Hiring process

• Structured selection process involving HITSS and the final client.
• English proficiency will be assessed during the interview process.