Account Manager, SME & Growth (French-speaking)

Location: Paris, Amsterdam, or London

Company

Airwallex provides a unified payments and financial platform for global businesses, including business accounts, payments, spend management, treasury, and embedded finance.

What you will do

• Generate pipeline within the existing customer base through targeted outreach, discovery calls, and growth marketing initiatives.
• Drive adoption and effective use of Airwallex products across the Collect, Manage & Spend pillars.
• Identify upselling, cross-selling, churn risks, and customer intervention opportunities using product usage and support insights.
• Build multi-stakeholder customer relationships and represent customer needs internally.
• Resolve customer issues in collaboration with Customer Support and Operations.
• Work cross-functionally with Sales, Product, Engineering, Marketing, Finance, and Strategy.

Requirements

• 3+ years of experience in account management, account executive, or customer success roles.
• Strong verbal and written communication skills in French and English.
• Experience building customer loyalty, increasing product adoption, and consistently meeting KPIs or targets.
• Ability to work independently, prioritize, and manage a book of business in a fast-paced environment.
• Bachelor’s degree or equivalent.

Nice to have

• Fintech experience.
• Experience with Salesforce, Zendesk, Claude or ChatGPT, Looker, and Outreach.
• Experience in a fast-growing or globally distributed startup.

Culture & Benefits

• Work in a lean, data-driven, and highly cross-functional EMEA Growth team.
• Operate in a fast-paced environment with significant ownership and responsibility.
• Contribute to scalable, data- and AI-centric customer growth initiatives.
• Collaborate with colleagues across a global organization with offices in 27 locations.