Customer Experience Specialist Senior

Location: Remote from the United States; work is performed from the colleague’s home

Salary: $55,700–$83,500 per year

Company

hirify.global provides care coordination products and services intended to help injured workers receive the care they need.

What you will do

• Vet client requests and determine customer-specific processing parameters and operational requirements.
• Complete workflow documentation, product mapping, and implementation specifications.
• Coordinate readiness reviews and direct customers through implementation preparation and execution.
• Manage implementation maintenance, including error resolution, system or data changes, and balancing adjustments.
• Guide clients and sales teams on product use, troubleshoot implementation issues, and support new procedures.
• Review implementation results and collaborate with technical, sales, and operations teams.

Requirements

• Bachelor’s degree in Business or a related field, or an equivalent combination of education and experience.
• Typically 5–7 years of implementation and/or conversion experience handling highly complex projects.
• Advanced knowledge of hirify.global products and relevant industry relationships.
• Strong analytical, technical, negotiation, documentation, and problem-solving skills.
• Ability to translate client requirements into technical specifications and communicate them to technical staff.
• Ability to work independently and collaboratively, manage multiple tasks, and communicate professionally.

Culture & Benefits

• Remote-first work environment with work-from-home flexibility.
• At least 18 paid days off annually, plus 8 company holidays and 2 personal days.
• Medical, dental, vision, and pet insurance.
• 401(k) matching, company-paid life insurance, and short- and long-term disability coverage.
• Colleague assistance services, including free counseling and financial support.
• Equal opportunity employment supported by diversity, equity, inclusion, and belonging standards.