Customer Experience Specialist II (Healthcare)

Location: Remote within the United States

Salary: $46,700–$70,100 per year

Company

hirify.global provides products and services that help injured workers receive the care they need.

What you will do

• Complete workflow documents that summarize client processing requirements and identify conversion challenges.
• Gather and analyze client processes, forms, reports, and data files to determine operational and customization requirements.
• Coordinate and conduct implementation readiness reviews, product setup, and implementation maintenance.
• Resolve implementation errors and coordinate system, data, and balancing changes.
• Guide clients and sales teams in product use, answer questions, troubleshoot issues, and support new procedures.
• Translate client requirements into technical specifications and communicate them to technical staff.

Requirements

• Bachelor’s degree in Business or a related field, or an equivalent combination of education and experience.
• Typically 2–5 years of implementation and/or conversion experience with the ability to manage medium-complexity projects.
• Advanced working knowledge of hirify.global products and the relevant industries.
• Strong analytical, technical, documentation, negotiation, and problem-solving skills.
• Ability to work independently and collaboratively, manage multiple tasks, and communicate clearly with technical and non-technical stakeholders.
• Work-from-home setup with the ability to operate a computer and remain stationary for extended periods.

Nice to have

• Two to three years of healthcare experience in ancillary services.

Culture & Benefits

• Remote-first work environment with work-from-home flexibility.
• At least 18 paid days off, plus eight company holidays and two personal days annually.
• Medical, dental, vision, and pet insurance.
• 401(k) matching, company-paid life insurance, and short- and long-term disability coverage.
• Colleague Assistance Program with free counseling and financial services.
• Financial assistance may be available through the hirify.global Foundation during unexpected hardships.