Training Manager (AI)

Location: Remote from Toronto, Ontario, with weekly onsite visits and 50–75% travel to customer sites throughout Canada.

Salary: CAD 120,000–138,000 annually, plus benefits, potential equity, and potential bonus.

Company

hirify.global provides an AI-enabled operational intelligence platform that turns disconnected data into mission-critical insights for public safety organizations, government agencies, and private-sector institutions.

What you will do

• Develop, coordinate, and deliver onsite training programs for law enforcement customers.
• Create engaging training materials that improve user skills, knowledge, and performance.
• Translate complex technical workflows and data analysis solutions into accessible training concepts.
• Support customer onboarding and drive adoption by ensuring workflows are implemented across customer organizations.
• Listen to user feedback, provide first-line onboarding support, and represent the customer voice internally.
• Build relationships with customers and collaborate with internal teams to solve customer challenges.

Requirements

• 2–5+ years of experience training or onboarding customers on technical software solutions.
• Significant experience in enterprise software.
• Experience working with the public sector is relevant; law enforcement experience is preferred.
• Strong presentation, listening, organizational, and contact management skills.
• Ability to communicate technical and non-technical concepts to diverse audiences and build customer relationships.
• Based in Toronto and comfortable traveling 50–75% to customer sites throughout Canada.

Nice to have

• French language skills, particularly Québécois French.
• Startup experience.

Culture & Benefits

• Work in a collaborative, fast-paced environment addressing public safety and societal challenges.
• Supportive, empathetic, and customer-focused communication culture.
• Benefits, with potential equity and bonus eligibility.
• Inclusive equal opportunity workplace.