Digital Service Delivery Coordinator

Location: Peoria, Illinois, United States; onsite five days a week

Salary: $89,210–$133,810 per year

Company

hirify.global builds equipment, technology, and services supporting stronger and more sustainable communities.

What you will do

• Coordinate the selection, negotiation, purchasing, and licensing of technology products and services.
• Support contract administration, documentation, compliance reviews, vendor records, and contract follow-up.
• Assist with contract extensions, terminations, renegotiations, claims, disputes, and issue resolution.
• Evaluate vendor networks, technology products, services, infrastructure components, and supplier capabilities against business needs.
• Coordinate project plans, timelines, status reporting, stakeholder input, and digital service delivery initiatives.
• Improve tools, risk assessments, dispute resolution methods, and service delivery practices for technology contracts and vendor operations.

Requirements

• Working knowledge of contract management policies, vendor files, compliance reviews, and contract documentation.
• Ability to support project planning, status reporting, scheduling, resource tracking, and stakeholder coordination.
• Understanding of vendor selection, monitoring, service performance, agreement terms, and risk mitigation.
• Basic understanding of negotiation, rapport building, stakeholder management, and applicable professional standards.
• Ability to translate contract, vendor, service, and technology information into clear updates and action items.
• Visa sponsorship is not available for this position.

Nice to have

• Experience with technology vendor management, software licensing, digital services, managed services, procurement operations, IT operations, or service delivery coordination.
• Familiarity with service management, vendor performance reviews, contract lifecycle management, software asset management, or technology sourcing.
• Experience coordinating with procurement, legal, finance, IT, cybersecurity, product, support, or business stakeholders.
• Experience maintaining dashboards, vendor records, issue logs, contract summaries, service-level reports, or project status updates.
• Experience with Excel, PowerPoint, Teams, SharePoint, Coupa, Workday, or similar enterprise tools.

Culture & Benefits

• Medical, dental, and vision benefits.
• Paid time off, holidays, and volunteer time.
• 401(k) savings plans, HSA, and FSA options.
• Career development, tuition reimbursement, and incentive bonus opportunities.
• Disability, life insurance, parental leave, adoption benefits, employee assistance, and voluntary benefits.

Hiring process

• Employment offers are conditioned upon successful completion of a drug screen.