Manager, Operations (12- month Term)

Location: Moncton, New Brunswick, Canada; travel required throughout New Brunswick.

Company

Not-for-profit health services organization delivering emergency and community primary health care through coordinated provincial programs.

What you will do

• Manage staff, systems, and operational performance for the Moncton ambulance-service administrative area.
• Provide workforce oversight, share on-call coverage, and support service-level improvements.
• Prioritize patient and customer service and develop an issue-resolution process.
• Manage employee and labour issues, mediate conflicts, and promote company policy compliance.
• Oversee recruitment and selection for site paramedic staff and develop effective teams.
• Provide backup ambulance support during emergencies.

Requirements

• Completion of an approved paramedic training program and current registration as a paramedic in New Brunswick or equivalent.
• At least five years of paramedic experience, including three years in a progressively responsible leadership role.
• Experience in EMS management, information technology, finance, and human resources.
• Valid New Brunswick Class 4 driver's licence or equivalent.
• Independent judgment, problem-solving, leadership, communication, negotiation, and dispute-resolution skills.
• Regular business hours are required, with some irregular hours expected; travel is required throughout New Brunswick.

Nice to have

• Post-secondary education in business administration.
• French and English bilingualism.

Culture & Benefits

• Work within programs focused on emergency and community care and continuous improvement in primary health care.
• Eligible employees may participate in performance-based incentive programs.
• Support for a healthier province through coordinated, quality-focused care.
• Equal-opportunity workplace committed to an environment free from discrimination and harassment.

Hiring process

• Complete the application and recruitment interactions independently.
• Only selected candidates will be contacted for interviews.