Associate Director, Client & Delivery Excellence

Location: Chesterfield, Missouri, USA; eligible for hire in select U.S. locations

Salary: USD 105,575–124,115 per year

Company

hirify.global delivers commercialization services, products, and solutions to life sciences companies and supports patients through more than 6,000 employees worldwide.

What you will do

• Partner with program leadership to develop strategic client offerings and oversee SDOH components.
• Build client relationships, communicate operational objectives and deliverables, and address client needs.
• Assess and optimize program operations, including automation, processes, staffing models, roles, responsibilities, and SOPs.
• Set direction, establish measurable outcomes, and track and report program results.
• Review and approve client billing before invoicing.
• Coach, train, supervise, and develop department staff, including performance management and personnel actions.

Requirements

• Bachelor’s degree in business or a relevant discipline.
• At least five years of leadership experience in patient services.
• At least five years of experience in sales, operations, product management, or strategic account management.
• Practical experience designing, delivering, and optimizing patient access programs, including reimbursement support, co-pay assistance, patient assistance, and adherence services.
• Strong relationship-building, problem-solving, analytical, organizational, leadership, communication, and presentation skills.
• Ability to accommodate 10%–25% travel and work in a fast-paced, changing environment.

Nice to have

• Advanced degree in life sciences, pharmacy, business, or a related discipline.
• Account management experience in the life sciences industry.

Culture & Benefits

• Patient-focused culture centered on client impact, innovation, transparent communication, and collaboration.
• Inclusive and diverse workplace with equal employment opportunity and reasonable accommodation support.
• Competitive salary and benefits for eligible U.S. locations.
• Employment is subject to drug testing and a background investigation.