SVP, Director of Client Services (Omni-Channel, Pharma Agency)

Location: Remote or hybrid, with primary hiring regions in the United States and Canada; listed hubs include New York, Washington, D.C., Chicago, Toronto, and Philadelphia. No formal office requirement, but proximity for meaningful in-person engagement is valued. Global work is available for up to two weeks per year.

Salary: $250,000–$275,000 per year, dependent on location, qualifications, and experience.

Company

hirify.global is a healthcare advisory, medical, and marketing organization focused on improving patient access, treatment, support, and care.

What you will do

• Lead the Client Services organization and provide direction to VP-level account leaders and account professionals.
• Build and maintain senior client relationships, lead quarterly business reviews, and manage sensitive escalations.
• Provide strategic counsel across pharmaceutical brand planning, disease education, pre-launch, launch, and lifecycle marketing.
• Coordinate Strategy, Engagement, Creative, Scientific, and Digital functions to deliver integrated, client-focused solutions.
• Manage forecasts, staffing plans, utilization, revenue growth, margins, and annual business planning for a significant book of business.
• Recruit, coach, mentor, and develop account-management talent while strengthening the leadership pipeline.

Requirements

• 20 or more years of marketing or marketing-related experience within the pharmaceutical industry.
• Senior agency account-leadership experience with a track record of leading complex client relationships.
• Experience managing books of business with annual revenues of $25 million or more.
• Experience leading teams of 10 or more account-management professionals across multiple levels.
• Strong knowledge of pharmaceutical marketing, brand strategy, engagement metrics, sales projections, and financial management.
• Ability to lead cross-functional teams, make final agency recommendations, resolve escalations, and drive client and business outcomes.

Nice to have

• Experience in digital marketing and fully integrated marketing programs.
• Experience across all phases of the pharmaceutical brand lifecycle, including pre-launch, disease education, and launch.

Culture & Benefits

• Flexible remote and hybrid working with no formal office mandate and support for home-based employees.
• 401(k) plan with an employer match of up to 4%, immediately vested.
• Medical, dental, vision, life, and disability insurance.
• 20 vacation days, a personal well-being day, public holidays, end-of-year holidays, and seasonal Summer Friday early finishes.
• Enhanced maternity, paternity, family leave, fertility support, employee assistance counselling, and personalized health support.
• On-demand training, career development support, employee networks, and global mobility opportunities.