CS Operations Specialist (Salesforce)

Location: Hybrid at hirify.global HQ in San Francisco, California; strong preference for candidates based in the Bay Area, with in-person collaboration on Mondays and Thursdays.

Salary: $100,000–$165,000 annually, plus equity

Company

hirify.global is a mission-driven software company building products for state and county government agencies, initially focused on child welfare and broader social services.

What you will do

• Own the master tracking and end-to-end execution of customer renewals.
• Capture deal terms at handoff and coordinate with Contracts and Finance on agreements, pricing, billing, and invoicing.
• Follow up with customers and internal teams until contracts are executed and invoices are confirmed, then update Salesforce.
• Administer the Customer Success Salesforce object model, including data hygiene, permissions, workflows, renewal data, account data, and health data.
• Maintain integrations supporting health scoring and account provisioning.
• Define adoption, renewal, and expansion playbooks, segmentation logic, health score methodology, forecasting rollups, and reporting dashboards.

Requirements

• 2–5 years of experience in renewals operations, deal desk, Customer Success or sales operations, contracts coordination, or order management.
• Proficiency with Salesforce administration.
• Ability to read and track contract terms without negotiating them.
• Strong analytical and reporting skills, including experience with BI tools such as Metabase or Sigma.
• Ability to manage multiple Legal, Finance, Sales, and Customer Success workstreams under deadlines.
• Strong attention to detail, proactive communication, and comfort with seasonal renewal volumes.

Nice to have

• Experience with Maxio, LinkSquares, and DocuSign or other e-signature tools.
• Experience in a SaaS or subscription business.

Culture & Benefits

• Mission-driven, inclusive workplace focused on trust, autonomy, empathy, and continuous improvement.
• Medical, dental, vision, and life insurance with 99% of premiums covered for employees and dependents.
• Flexible vacation, 13 paid holidays, separate sick and mental health time, and 16 weeks of paid parental bonding leave.
• 401(k), commuter benefits, FSA, DCFSA, paid jury duty, and a four-week sabbatical after four years.
• Annual learning and development reimbursement, office setup reimbursement, and monthly effective-work reimbursement.