Strategic Partner Manager (Restaurant Partnerships)

Location: In-person in Toronto, Ontario; candidates must live in or near the market

Salary: $83,200–$104,000 USD or $104,000–$130,000 CAD annually, plus sales commission opportunities

Company

hirify.global operates a platform connecting restaurants and other merchants with customers through delivery and marketplace services.

What you will do

• Own and grow a portfolio of SMB restaurant partnerships, driving measurable growth, retention, and satisfaction.
• Lead strategic business reviews focused on growth, profitability, operations, and long-term merchant success.
• Adapt account plans as merchant needs, performance, and market conditions change.
• Identify partnership risks early and implement solutions to protect merchant health and performance.
• Recommend and sell hirify.global products that improve merchant growth, efficiency, and brand perception.
• Represent merchant insights internally and collaborate with Product, Operations, Sales, and other cross-functional teams.

Requirements

• 4+ years of experience in account management, customer success, or post-sales roles with increasing scope and autonomy.
• Demonstrated success driving measurable growth and retention across most of a book of business.
• Strong executive presence, presentation skills, and ability to influence without authority.
• Deep understanding of the restaurant and hospitality industry, including merchant P&L and unit economics.
• Advanced analytical skills, including complex spreadsheets and data analysis using tools such as Salesforce, Outreach, Tableau, or Sigma.
• Knowledge of third-party delivery platforms, logistics, and multi-sided marketplaces.

Culture & Benefits

• Full-time employment with paid time off, paid parental leave, wellness benefits, and paid holidays.
• Medical, dental, and vision benefits, disability and basic life insurance.
• RRSP with employer matching and a mental health program.
• Opportunity to share best practices and support the development of Partner Managers.