Manager, Account Management (ShareGate)

TL;DR

Manager, Account Management (ShareGate) (Renewals/Expansion): Leading a team of Account Managers responsible for renewals, retention, and cross-sell growth across ShareGate customers with an accent on segmented renewal motions, expansion strategy, and revenue forecasting. Focus on transforming high-velocity transactional renewals into an expansion engine, coaching live deals, identifying churn risk, and using AI with HubSpot data to improve decisions.

Location: Remote across Canada, with access to the Montreal office and in-person gatherings twice a year.

Base salary: CAD 110,000–130,000 per year; OTE: CAD 170,000–200,000 per year. Compensation includes a 65% base and 35% variable pay mix.

Company

hirify.global is a Montreal-based software company building workplace products, including ShareGate for Microsoft 365 migration and governance.

What you will do

• Lead 4–8 Account Managers accountable for GRR, NRR, renewals, and expansion.
• Transform the current high-velocity renewal motion into a segmented, proactive, expansion-led model.
• Grow cross-sell revenue by introducing ShareGate Protect to the existing Migrate customer base.
• Coach Account Managers through weekly 1:1s, pipeline reviews, and live deal coaching.
• Identify churn signals early, develop save plays, and protect revenue at risk.
• Partner with RevOps, Channel, Finance, Legal, HR, Sales Enablement, and Product Marketing on forecasting, segmentation, reporting, and capacity planning.

Requirements

• 2+ years leading an Account Management or Customer Success function with renewal and expansion targets.
• Experience with both high-velocity transactional renewals and strategic, white-glove accounts.
• Demonstrated ability to lead teams through change, communicate clearly, and adapt based on results.
• Strong coaching skills, including live call observation, deal coaching, and direct feedback.
• Working AI fluency, including building workflows and analyzing CRM data to support decisions.
• Must be based in Canada; HubSpot experience is beneficial.

Nice to have

• Familiarity with the Microsoft 365 ecosystem.
• Experience transitioning a velocity-driven team to an expansion-led model.

Culture & Benefits

• Remote work with access to the Montreal office and twice-yearly in-person gatherings.
• RRSP, family health insurance, telemedicine, and an annual wellness budget.
• Flexible vacation policy.
• Long-term incentive program and participation in hirify.global's long-term growth.
• Claude access for all employees.
• Fast-paced, builder-oriented environment that uses AI to improve speed and decision-making while retaining human judgment.

Hiring process

• Recruiter call followed by a virtual interview with the hiring manager.
• Take-home case study followed by a discussion with future colleagues.
• AI may support parts of the process, while hiring decisions remain human.