IT Support Specialist 1

Location: PSS-E

Company

hirify.global develops PlayStation hardware, network services, and entertainment experiences for a global audience.

What you will do

• Provide desktop, service desk, and infrastructure support for game development teams.
• Log, update, resolve, and escalate support tickets in line with agreed SLAs.
• Diagnose and resolve issues involving desktops, laptops, peripherals, accounts, mobile devices, hardware, and software.
• Install and configure hardware, software, user profiles, and groups; manage onboarding, offboarding, device provisioning, and access tasks.
• Contribute to workstation refreshes, software rollouts, office moves, hardware lifecycle management, and process improvements.
• Maintain accurate support documentation, inventory, stakeholder relationships, and service performance.

Requirements

• At least 3 years of experience in an IT support role.
• Good working knowledge of Windows and experience with macOS; Linux knowledge is desirable.
• Experience with service desk operations, support processes, and desktop hardware troubleshooting; ServiceNow knowledge is desirable.
• Working experience with Active Directory, Group Policy, Entra, and JAMF.
• Strong problem-solving, communication, interpersonal, prioritization, and attention-to-detail skills.
• Proactive, accountable, and customer-focused approach to support.

Nice to have

• Experience with Ivanti, VMware, Qualys, or DOMO.
• Awareness of infrastructure and network concepts, including storage, VMware, DNS, and DHCP.
• Awareness of ITIL or IT service management concepts.
• Interest in the gaming or creative industry.

Culture & Benefits

• Work within the PlayStation organization and support game development stakeholders.
• Apply IT and information security policies in day-to-day operations.
• Maintain security compliance by managing vulnerabilities and keeping software up to date.
• Background checks are conducted at the offer stage for new employees.
• Sony is an equal opportunity and Fair Chance employer.