IT Support Specialist 1

Location: United Kingdom, London

Company

hirify.global is the entertainment and technology brand of Sony Interactive Entertainment, delivering gaming hardware, network services, and interactive entertainment experiences.

What you will do

• Provide desktop, service desk, infrastructure, telephony, and audiovisual support for game development teams.
• Log, manage, resolve, and escalate incidents in line with service-level agreements.
• Diagnose and resolve issues involving workstations, laptops, peripherals, mobile devices, accounts, and access.
• Install and configure hardware, software, user profiles, groups, and provisioned devices.
• Support onboarding, offboarding, hardware refreshes, software rollouts, office moves, and asset lifecycle management.
• Maintain documentation, security compliance, vulnerability remediation, software updates, and stakeholder relationships.

Requirements

• At least 3 years of experience in an IT support role.
• Good working knowledge of Windows and exposure to macOS; Linux knowledge is desirable.
• Experience with service desk operations, support processes, desktop hardware, and SLA management.
• Working experience with Active Directory, Group Policy, Entra, and JAMF.
• Strong problem-solving, communication, prioritisation, accountability, and customer-focused skills.
• Ability to follow IT and information security policies and maintain accurate technical documentation.

Nice to have

• ServiceNow, Ivanti, VMware, Qualys, and DOMO experience.
• Awareness of infrastructure and networking concepts such as storage, DNS, and DHCP.
• Knowledge of ITIL or IT service management concepts.
• Interest in the gaming or creative industry.

Culture & Benefits

• Inclusive and equal-opportunity workplace.
• Background checks are conducted at the offer stage for new employees.
• Support for a diverse workforce and an environment focused on inclusion and empowerment.