Program Manager (Twilio APIs)

Location: Remote in Colombia

Company

Twilio provides communications platforms and APIs that help businesses and developers create personalized customer experiences.

What you will do

• Lead customer programs across solution design, implementation, configuration, production monitoring, and ongoing platform adoption.
• Manage scope, budgets, timelines, contractual obligations, risks, dependencies, and project communications.
• Act as the primary customer contact and advise on solution architecture, system configuration, integration patterns, and deployment strategies.
• Lead technical resources responsible for architecture, configuration, custom code, and product integrations.
• Analyze customer usage and technical health to identify optimization opportunities and recommend additional services.
• Partner with Professional Services and customer stakeholders to deliver solutions that support business outcomes and revenue growth.

Requirements

• 5+ years of project or program management experience delivering software solutions, preferably SaaS-based.
• Strong written and verbal communication, persuasion, presentation, prioritization, and problem-solving skills.
• Experience troubleshooting software configuration, data mapping, API integrations, and system deployments.
• Proven experience acting as a subject-matter expert and trusted advisor in software implementation or technical consulting.
• Ability to identify technical blockers and dependencies, drive projects through ambiguity, and communicate with engineers through executives.
• Ability to work non-standard and holiday hours and travel as needed, typically up to 10% annually.

Nice to have

• Experience with Twilio email, voice, messaging, video, Customer Data Platform, or 2FA technologies.
• Experience creating delivery frameworks, implementation methodologies, and reusable solution patterns.
• Knowledge of Agile, Scrum, Six Sigma, Kanban, or Kaizen; PMI or Scrum.org certification.
• Experience with CRM or SaaS platforms, APIs, web service integration patterns, or middleware such as Mulesoft, Workato, and Tray.io.
• Experience with solution design, technical architecture, communication-channel best practices, sales presentations, and professional services proposals.

Culture & Benefits

• Remote-first work with occasional in-person team gatherings, functional off-sites, or customer meetings.
• Competitive pay, generous time off, parental and wellness leave, healthcare, and retirement savings benefits.
• Benefits and offerings vary by location.
• Equal opportunity workplace with support for community volunteering and donation efforts.

Hiring process

• Hiring decisions are made by Twilio employees, with AI used to support process efficiency.
• Formal interviews are required; Twilio does not make offers without an interview process.