Post Close Operations Associate (Mortgage/HELOC)

Location: Reno, Nevada, United States; hybrid

Salary: $25 per hour base compensation, plus a 15% monthly bonus target

Company

hirify.global develops blockchain-native financial products that combine blockchain transparency and efficiency with AI-driven automation for lending, capital markets, and consumer finance.

What you will do

• Own the end-to-end post-close process for HELOCs and coordinate with customer operations, processing teams, investors, and vendors.
• Process, sign, notarize, record, revise, and ship mortgage documents, including Assignments of Mortgage, Powers of Attorney, tax affidavits, FP7 forms, and closing documents.
• Manage DART loan onboarding and offboarding, Private Label Partner AOM and POA processes, FNMA loan delivery, and MERS registration.
• Research and resolve security instrument exceptions, lien releases, unsecured liens, recording issues, and closing defects.
• Monitor recording audits, maintain accountability for security instruments, and conduct outreach to counties, vendors, borrowers, and other stakeholders.
• Identify process improvements and opportunities to digitize and automate operational workflows.

Requirements

• Must be authorized to work in the United States; work visa sponsorship is not available.
• At least one year of administrative or customer-facing experience.
• Ability to work independently in a fast-paced startup environment, prioritize a large loan pipeline, and meet tight deadlines.
• Professional written and verbal communication skills, with the ability to resolve issues and suspense conditions within required response deadlines.
• Exceptional customer service, organization, analytical, and process-improvement skills.
• Proficiency with Google Workspace, Google Drive, and Slack.

Nice to have

• Residential mortgage lending and post-closing experience.
• Knowledge of HELOC, FNMA, FHLMC, and private investor products.
• Understanding of RESPA, TILA, HOEPA, QM, conventional and HELOC guidelines, and federal and state regulations.
• Knowledge of state and county recording requirements.

Culture & Benefits

• Medical, dental, and vision coverage, including employer-paid premiums on select plans.
• HSA, FSA, dependent care FSA, 401(k), and commuter benefits.
• Employer-paid life and disability insurance.
• 11 observed holidays, paid time off, and up to 12 weeks of paid family leave.
• Continuing education reimbursement.