Operations Manager (Healthcare)

Location: Hillsborough, New Brunswick, Canada; travel required throughout New Brunswick. Regular business hours are required, with some irregular hours expected.

Company

hirify.global Health Services New Brunswick provides coordinated primary health care, emergency care, ambulance services, and community health programs in partnership with hirify.global.

What you will do

• Manage staff and systems supporting ambulance service performance in the Hillsborough administrative area.
• Share responsibility for on-call coverage across required regions and provide backup ambulance coverage during emergencies.
• Prioritize customer and patient service and develop processes for resolving patient and customer issues.
• Manage employee and labour issues, mediate conflicts, and promote compliance with company policies and procedures.
• Lead recruitment and selection for site paramedic staff and develop effective, capable teams.
• Support corporate strategic goals and implement changes that improve service levels.

Requirements

• Completion of an approved paramedic training program and current registration as a paramedic in New Brunswick or equivalent.
• At least five years of paramedic experience, including at least three years in progressively responsible leadership roles.
• Experience in EMS management, information technology, finance, and human resources.
• Valid Class 4 driver's licence in New Brunswick or equivalent.
• Leadership, staff development, independent judgment, problem-solving, communication, negotiation, and dispute-resolution skills.
• Working knowledge of standard business software, including Microsoft Office Suite.

Nice to have

• Post-secondary education in business administration.
• Bilingualism in French and English.

Culture & Benefits

• Work within a not-for-profit health services organization focused on improving health outcomes across New Brunswick.
• Eligible employees may participate in performance-based incentive programs.
• Employment practices support equal opportunity and a workplace free from discrimination and harassment.