3 дня назад
Customer Success Manager - RethinkBH (Behavioral Health SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Manager - RethinkBH (Behavioral Health SaaS): Driving retention, account growth, and upsell opportunities for a behavioral health SaaS platform supporting ABA practices with an accent on customer relationships, solution demonstrations, and revenue targets. Focus on expanding existing accounts, resolving customer issues, analyzing account metrics, and collaborating with product teams to improve clinical and business outcomes.
Location: Remote within Alabama, Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Massachusetts, Maryland, Michigan, Missouri, North Carolina, New Hampshire, New Jersey, Nevada, Ohio, Pennsylvania, Texas, Virginia, Washington, or Wisconsin
Company
provides research-based digital resources and behavioral health software for individuals with developmental disabilities and ABA service providers.
What you will do
- Drive customer retention, account growth, and quarterly and annual revenue targets.
- Identify and close upsell and cross-sell opportunities with behavioral health practices.
- Demonstrate the Rethink behavioral health solution and align it with customer clinical and business needs.
- Monitor account metrics, anticipate issues, resolve customer concerns, and advocate for customers internally.
- Collaborate with the product team on future product priorities and manage customer satisfaction surveys.
- Maintain forecasts, activity reports, expense reports, and accurate Salesforce records; conduct online meetings and attend approximately six regional conferences per year.
Requirements
- Bachelor's degree in psychology, education, or a related field.
- Must reside in one of the listed eligible U.S. states.
- Experience with special education, autism, or ABA is highly preferred; experience as an ABA tutor or therapist is advantageous.
- Comfort working with technology and fluency in Microsoft Office.
- Experience with a SaaS software company is highly preferred.
- Strong communication, customer relationship management, prioritization, organization, and revenue-generation skills.
Nice to have
- Experience using Salesforce.com.
- Behavioral health or special education experience.
- Experience exceeding sales quotas or delivering significant year-over-year growth.
Culture & Benefits
- Health, dental, and vision benefits.
- Paid time off, seven paid company holidays, and one floating holiday.
- 401(k) plan with matching.
- Parental leave.
- Professional development assistance.
- Inclusive workplace with accommodations available for applicants with disabilities.
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