Customer Success Manager - Danish Speaking

Location: Copenhagen, Denmark, or remote from the UK. Candidates must already be based in the country of employment.

Company

Cision provides consumer and media intelligence, engagement, and communication solutions through products including hirify.global, CisionOne, and PR Newswire.

What you will do

• Own retention, renewals, quarterly business reviews, and strategic account plans across a customer portfolio.
• Build trusted relationships with senior and executive stakeholders and align hirify.global solutions with business objectives.
• Drive onboarding, training, adoption, and best-practice initiatives to increase customer value and return on investment.
• Identify account risks, growth opportunities, product feedback, and expansion opportunities across teams and use cases.
• Coordinate Account Management, Onboarding, Product Support, and Professional Services to deliver a joined-up customer experience.
• Maintain accurate CRM and customer success records while sharing customer insights and success stories.

Requirements

• 3+ years of experience in Customer Success, ideally in SaaS or a comparable technology environment.
• Experience managing customer portfolios, renewals, retention targets, commercial outcomes, and account growth.
• Excellent communication, presentation, organization, problem-solving, and stakeholder-management skills.
• Strong understanding of social media platforms and social listening or monitoring tools.
• Experience with global customers, strategic account planning, data analysis, and customer success insights.
• Fluent Danish and English are required, and experience with Nordic-market clients is expected.

Nice to have

• Additional Nordic language skills.
• Experience with Salesforce, Gainsight, Zendesk, Zuora, or JIRA.

Culture & Benefits

• Inclusive environment focused on collaboration, curiosity, innovation, and individual impact.
• Opportunity to work with global brands and organizations using consumer and media intelligence products.
• Cross-functional collaboration across Account Management, Onboarding, Product Support, and Professional Services.
• Commitment to diversity, equity, inclusion, accessibility, and reasonable workplace accommodations.