Senior Manager, Customer Success Engineering

Location: Remote within Germany; applicants permanently located outside Germany may be declined.

Company

hirify.global provides data resilience and data security posture management solutions for organizations worldwide, supporting data, identity, security, and AI risk management.

What you will do

• Lead, coach, and develop Customer Success Engineers, including potential junior managers.
• Set operating standards for onboarding, adoption, success planning, resilience assessments, executive reviews, and renewal risk mitigation.
• Build scalable customer success practices, including scorecards, health checks, maturity assessments, recovery validation, and value milestones.
• Monitor customer health, adoption, sentiment, expansion indicators, and renewal readiness across the team’s accounts.
• Serve as a senior advisor and escalation point for strategic enterprise customers.
• Partner with Sales, Renewals, Product, Support, Professional Services, and Technical Account Management on account strategy and customer outcomes.

Requirements

• 8+ years of customer-facing technical experience in enterprise IT, SaaS, data protection, infrastructure, technical consulting, pre-sales engineering, or related fields.
• 3+ years of people leadership experience managing technical professionals or customer-facing engineering teams.
• Experience leading teams through ambiguity, shifting priorities, and complex customer situations.
• Strong knowledge of data protection, backup, recovery, cyber resilience, enterprise infrastructure, virtualization, storage, operating systems, cloud platforms, and automation.
• Experience building customer success practices covering onboarding, adoption, health scoring, executive reviews, renewal readiness, and risk mitigation.
• Must be permanently located in Germany.

Nice to have

• VMCE certification or willingness to complete it after joining.
• AWS Solutions Architect, Microsoft Azure Administrator, Microsoft Azure Solutions Architect Expert, or similar certifications.

Culture & Benefits

• Company-sponsored retirement savings, life insurance, and accident coverage.
• 30 vacation days per year plus company-wide hirify.globale Days.
• Confidential counseling and professional support through an Employee Assistance Program.
• Paid volunteer time through the hirify.global Cares program.