Head of Account Management (SaaS)

Location: Hamburg, Germany

Salary: from EUR 100 per year

Company

SCAYLE is an enterprise commerce platform that helps brands and retailers build and scale direct-to-consumer businesses.

What you will do

• Lead, coach, and develop a team of Account Managers serving enterprise customers.
• Set team goals, KPIs, development paths, and scalable account management processes.
• Oversee customer health, retention, expansion, adoption, and business outcomes across the portfolio.
• Build trusted relationships with executive stakeholders and support strategic account planning and business reviews.
• Act as an escalation point for complex customer challenges and align customer, product, technical, and commercial stakeholders.
• Identify upselling and cross-selling opportunities with Sales and Customer Success.

Requirements

• 8+ years of experience in Account Management, Customer Success, Consulting, or comparable customer-facing leadership roles.
• Experience in SaaS, e-commerce, or technology environments.
• Proven ability to lead and develop high-performing customer-facing teams.
• Experience managing retention, expansion, customer health, and portfolio performance.
• Strong analytical, communication, presentation, and stakeholder management skills.
• Fluency in English required.

Nice to have

• Experience with Salesforce Commerce Cloud, commercetools, SAP Commerce, or Shopify Plus.
• Experience scaling teams and processes in high-growth SaaS organizations.
• German language skills.

Culture & Benefits

• Fast-paced, high-growth environment focused on innovation and measurable impact.
• Culture of flexibility, creativity, continuous development, inclusion, acceptance, and fairness.
• Benefits vary depending on location.
• Online application process.

Hiring process

• Apply online through the career page.
• The hiring team will follow up after reviewing the application.