IT Specialist (Aerospace)

TL;DR

IT Specialist (Aerospace) (Microsoft 365/Endpoint Support): Supporting and improving the day-to-day technology experience across hirify.global’ business divisions with an accent on service desk operations, user lifecycle management, endpoint provisioning, and IT asset control. Focus on resolving Tier 1 and Tier 2 incidents, administering Microsoft 365 and endpoint tools, maintaining secure access, and supporting compliance in a structured environment.

Location: Onsite at the FlightWave facility in Carson, California, with possible travel to the Apium facility in San Diego. The role supports employees across the United States and may require occasional off-hours or weekend work.

Company

hirify.global develops drone and robotics technologies through business divisions including FlightWave, Apium, Teal Drones, and Blue Ops.

What you will do

• Manage the service desk queue by triaging, documenting, resolving, and escalating incidents and service requests.
• Provide support for laptops, peripherals, printers, conferencing tools, connectivity, and software across Windows, macOS, and Linux.
• Manage user accounts, licenses, password resets, MFA issues, and onboarding, offboarding, and role-change access requests.
• Configure, enroll, ship, and track laptops and related hardware using standardized processes and endpoint tools such as Intune.
• Administer and troubleshoot Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, and Intune.
• Maintain asset records and support documentation while partnering with HR, Finance, Security, and senior IT staff on readiness, purchasing, compliance, and escalations.

Requirements

• Bachelor’s degree in IT or 7 years of relevant experience.
• Independent Tier 1 and Tier 2 support experience with clear troubleshooting documentation and appropriate escalation.
• Expertise in Windows and administrative proficiency with Linux, including user profiles, updates, configuration, and application debugging.
• Experience with identity and access management in Microsoft 365, Google Workspace, and/or Active Directory.
• Knowledge of TCP/IP, DNS, and HTTP, plus experience supporting hardware logistics and laptop shipping.
• Ability to work onsite in Carson, California, with possible travel to San Diego; U.S. citizenship or permanent residence and no sponsorship requirement are needed for ITAR/EAR-restricted work.

Nice to have

• PowerShell or Python scripting for process automation.
• Experience with CMMC, HIPAA, PCI, virtualization platforms, or regulated technical environments.
• CompTIA A+ or Microsoft fundamentals certification.
• Familiarity with Jira Service Management, ServiceNow, HaloPSA, or similar ticketing systems.

Culture & Benefits

• Base pay with an annual equity package and potential bonuses.
• Structured, ticket-driven workflows with documented procedures and escalation paths.
• Cross-functional collaboration with HR, Finance, Security, and senior IT staff.
• Work in a fast-scaling drone and robotics environment supporting multiple business divisions.
• Physical work across indoor and outdoor facilities, including equipment handling up to 25 pounds and required PPE in designated areas.