4 дня назад
IT Support Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Support Manager (Microsoft 365/Endpoint Management): Leading onsite IT operations for a London office within a global IT function, with an accent on deskside and remote support, systems administration, telephony, and information security. Focus on resolving high-pressure trading-operations incidents, managing endpoint and identity platforms, and delivering workstation, application, and infrastructure migration projects.
Location: On-site in London, UK, with occasional reimbursed travel to other sites.
Company
A global organization operating a London office with trading operations and a distributed IT function.
What you will do
- Lead IT operations and provide deskside, remote, voice, video, and remote-assist support for London-based staff.
- Manage user onboarding and offboarding, workstation applications, endpoint configurations, access policies, and audits.
- Administer identity, endpoint, collaboration, security, and communication platforms.
- Install, configure, and troubleshoot PCs, laptops, mobile devices, telephony equipment, and videoconferencing hardware.
- Support meeting rooms, backup and contingency sites, project rooms, and other special business requirements.
- Contribute to workstation provisioning, application consolidations, migrations, and information-security improvements.
Requirements
- 5+ years of IT Support experience with strong troubleshooting and end-user support skills.
- Experience with authentication, SSO, MFA, Conditional Access, TCP/IP networks, Active Directory, Entra, and Intune.
- Practical experience supporting Windows and Mac OS, Microsoft Office 365, Exchange, Defender, SharePoint, Teams, Android, and iOS.
- Knowledge of workstation, telephony, videoconferencing, meeting-room networking, and contingency-site support.
- Ability to remain calm under pressure, work independently and proactively, and communicate effectively with staff, suppliers, and customers.
- Willingness to incorporate AI tools such as Copilot, Claude, and Cursor into daily work.
Nice to have
- Experience with Azure, Refinitiv, Bloomberg, CrowdStrike, or Cloud 9.
- Entrepreneurial mindset and willingness to support responsibilities beyond the standard scope.
Culture & Benefits
- Fast-paced, entrepreneurial working environment.
- Opportunities to learn and develop professionally.
- Global IT collaboration with occasional reimbursed travel to other sites.
Hiring process
- The interview process is described as including further stages after the initial job information; specific steps are not provided.
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