Director, Sales Operations - Technology

Location: USA - Waltham, MA. Applicants may be required to appear onsite at a hirify.global office during the hiring process.

Compensation: $165,400.00–$295,600.00 USD annually, plus eligibility for a bonus.

Company

hirify.global is a global information services and software company.

What you will do

• Lead the Deal Desk function, including ownership, governance, service levels, escalation paths, and complex deal management.
• Design, document, standardize, and improve end-to-end sales processes, approval workflows, pricing policies, and operating procedures.
• Partner with Sales, Finance, Legal, Product, and Revenue Operations to remove deal barriers and improve execution.
• Use Deal Desk and sales data to identify bottlenecks, measure KPIs, and improve deal velocity, conversion, and bookings.
• Drive automation across CRM, CPQ, workflow, and related sales systems to reduce manual work.
• Lead and develop Sales Operations professionals supporting Deal Desk and sales processes.

Requirements

• Strong experience leading Deal Desk operations, complex deal management, pricing, and approval processes.
• Demonstrated ability to assess, redesign, document, and implement scalable business processes.
• Strong understanding of sales execution, deal velocity, conversion, and bookings performance.
• Experience with CRM, CPQ, workflow automation, and related sales technologies.
• Proven cross-functional leadership, executive communication, data analysis, and change leadership skills.
• Ability to translate operational improvements into measurable business outcomes.

Culture & Benefits

• Benefits include medical, dental, and vision plans.
• 401(k), FSA/HSA, commuter benefits, and tuition assistance are available.
• Vacation, sick time, and paid parental leave are offered.
• The hiring process includes interviews intended to assess individual skills, experience, and communication style.
• AI-generated responses or third-party assistance during interviews may result in disqualification.