Account Manager (Fintech)

TL;DR

Account Manager (Fintech): Own commercial relationships for hirify.global’s Max and $2M+ revenue customers, with an accent on strategic account growth, capital qualification, onboarding, and executive-level relationship management. Focus on running QBRs, identifying expansion and financing opportunities, preventing churn, and representing customer needs in product discussions.

Location: Remote within Canada

Company

hirify.global is a Canadian fintech building cross-border banking services for businesses, including credit cards, deposit accounts, currency conversion, and revenue financing.

What you will do

• Own the commercial relationship for Max plan and $2M+ revenue customers as their named point of contact.
• Personally onboard new customers, conduct quarterly business reviews, and manage follow-up actions.
• Lead capital conversations from discovery and qualification through underwriting handoff, including partner-lender introductions when appropriate.
• Drive account expansion through transaction volume growth, plan upgrades, credit-limit opportunities, and proactive retention work.
• Monitor account health, coordinate service tickets, and ensure high-value customer issues remain fully tracked.
• Maintain accurate CRM records and communicate commercial signals to Account Management and go-to-market teams.

Requirements

• 3+ years of B2B account management or customer success experience in fintech, payments, or SaaS.
• Proven success growing a high-value portfolio, such as net revenue retention above 110% or equivalent expansion and churn-reduction results.
• Experience owning customer relationships independently and managing onboarding, communications, deliverables, and QBRs.
• Confidence working with founders, finance professionals, and executive stakeholders.
• Strategic approach to capital and financing discussions, with the ability to connect recommendations to business models and growth plans.
• Clear communication in English and availability to work remotely from Canada.

Nice to have

• Experience with corporate cards, expense management, foreign exchange, or business banking.
• Experience managing named relationships for premium-tier accounts.
• Experience in a high-growth fintech where processes were still being developed.
• Coaching or mentorship experience with junior team members.

Culture & Benefits

• Remote-friendly, high-trust environment with substantial autonomy.
• Competitive salary and benefits package with paid time off, health insurance, and a home office budget.
• Learning and development bonus and opportunities for long-term growth within hirify.global.
• Small, collaborative team working on business banking for SMBs across North America.
• Inclusive culture focused on diversity, work-life balance, clarity, speed, and impact.

Hiring process

• People screen.
• Hiring manager interview followed by a challenge interview.
• References and offer.