Manager, Solutions Consulting, AMER Commercial (SaaS)

Location: Hybrid role based in the Chicago office; travel may reach 50% during peak periods.

Salary: $153,000–$201,000 gross annual base pay for candidates based in the United States, with expected OTE of $218,000–$287,000 annually, including bonus or commission.

Company

Customer engagement platform that helps brands deliver personalized, cross-channel experiences through messaging, journey orchestration, analytics, and AI-powered decisioning.

What you will do

• Manage, hire, mentor, and support Solutions Consultants across industries, customer segments, and potential geographic markets.
• Act as a trusted technical advisor to prospective customers throughout the pre-sales process.
• Apply product expertise, strategic vision, and best practices to establish strong foundations for long-term customer partnerships.
• Partner with sales, marketing, security, product, and other departments to support complex opportunities.
• Lead as a player-coach while contributing directly to customer-facing solutions consulting work.

Requirements

• Experience managing or leading Solutions Consultants, Pre-sales Engineers, Sales Engineers, Technical Account Managers, or Customer Success professionals.
• Experience selling into accounts with sophisticated pre-sales consulting or sales engineering teams.
• Strong written and verbal communication, active listening, and follow-up skills.
• High intellectual curiosity, accountability, autonomy, and a collaborative team-oriented approach.
• Domain knowledge in at least two areas such as SaaS, mobile, APIs, marketing automation, direct marketing, marketing analytics, or programming.
• Ability to work from the Chicago office in a hybrid arrangement and travel up to 50% during peak periods.

Culture & Benefits

• Collaborative, transparent, inclusive, and action-oriented work environment.
• Flexible paid time off and comprehensive medical, dental, vision, life, and disability coverage.
• Retirement and employee stock purchase plans, plus potential equity grants.
• Equal paid parental leave and family services, including fertility benefits.
• Professional development through career pathing, learning platforms, and an annual learning stipend.
• Curated in-office experience, employee resource groups, volunteer opportunities, and donation matching.

Hiring process

• Application materials may be reviewed with AI-assisted screening tools.
• AI may also support interview scheduling, recording, and note summarization, while hiring decisions remain with the recruiting team.
• Candidates may have rights to request information, opt out, or request manual review depending on their location.