Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Leading relationships with enterprise customers to drive onboarding, adoption, and retention for an AI-first project management platform with an accent on long-term value realization and account expansion. Focus on building success plans, managing complex post-sale lifecycles, and collaborating cross-functionally to improve the customer journey.

Location: Remote (Must be based in Maryland, USA)

Salary: $140,000 – $155,000

Company

hirify.global is an AI-first SaaS platform designed to organize and prioritize work for extremely large-scale infrastructure projects like nuclear plants and data centers.

What you will do

• Manage a portfolio of enterprise customer accounts as the primary post-sale contact.
• Lead onboarding and implementation activity to set customers up for success.
• Build success plans tied to customer goals, adoption, and measurable outcomes.
• Conduct regular customer meetings, business reviews, and value conversations with key stakeholders.
• Monitor customer health and product usage to identify risks and expansion opportunities early.
• Act as the voice of the customer internally by sharing feedback with Product and Engineering teams.

Requirements

• At least 5 years of experience in a customer-facing role (CSM, TAM, or Account Management).
• Proven experience managing Enterprise SaaS customers.
• Strong track record in onboarding, adoption, retention, and renewal management.
• Excellent stakeholder management and communication skills.
• Must be based in Maryland, USA.

Nice to have

• Experience in construction, infrastructure, or project controls industries.
• Familiarity with Primavera P6 or similar planning tools.
• Experience with complex workflows or data-driven technical SaaS products.
• Exposure to QBRs and executive reporting.

Culture & Benefits

• Equity in the company.
• Health insurance and 401K plans.
• Remote work budget ($500 for year 1, $100 for year 2).
• Personal development budget of $1,000 per annum.
• Annual workation trips with the team.
• Additional leave for wedding or civil partnerships.