Senior Customer Success Manager (SaaS)

Location: Remote in Maryland, USA

Salary: $140,000–$155,000 yearly

Company

AI-first SaaS platform helping organizations plan, organize, and prioritize very large projects such as nuclear plants and data centers.

What you will do

• Manage a portfolio of enterprise customer accounts as the primary post-sale contact.
• Lead customer onboarding and implementation activities.
• Build success plans connected to customer goals, adoption, and measurable outcomes.
• Run regular customer meetings, business reviews, and value conversations with senior stakeholders.
• Monitor customer health, product usage, and engagement to identify risks and expansion opportunities.
• Drive renewals, support account expansion, and share customer feedback with Product and Engineering.

Requirements

• At least 5 years of experience in a relevant customer-facing role, such as Customer Success Manager, Technical Account Manager, Account Manager, or Implementation Manager.
• Experience managing enterprise SaaS customers.
• Strong track record in onboarding, adoption, retention, and renewal management.
• Excellent stakeholder management and written and verbal communication skills.
• Proactive, commercially minded, and customer-focused approach.
• Ability to work remotely from Maryland, USA.

Nice to have

• Experience in construction, infrastructure, project controls, or a related industry.
• Familiarity with Primavera P6 or similar planning tools.
• Experience with complex workflows, data-driven platforms, or technical SaaS products.
• Exposure to QBRs, executive reporting, and value-led account management.

Culture & Benefits

• Mission-driven environment focused on growing from startup to scale-up.
• Hard-working culture that avoids a workaholic environment.
• Equity participation.
• Health insurance and 401K plans.
• Remote work budget, personal development budget, annual workation trip, and additional wedding or civil partnership leave.