Manager, Retention Marketing, Commerce Platform

Location: United States — New York, San Francisco, Seattle, Los Angeles, Sunnyvale, Chicago, Austin, Denver, Atlanta, Miami, Boston, or Washington, DC

Salary: $142,800–$210,000 USD per year, plus potential equity grants.

Company

hirify.global provides last-mile delivery technology that connects people with local businesses and supports merchant growth.

What you will do

• Develop CRM strategy across the merchant lifecycle for Commerce Platform products, including automated flows, experiments, and ad hoc campaigns.
• Lead and support two direct reports responsible for briefing, optimizing, and executing CRM campaigns and automations.
• Partner with Integrated Marketing to define campaign goals, audience targeting, channel mix, and messaging cadence.
• Manage end-to-end campaign planning with Marketing Operations, including creative development, stakeholder feedback, segmentation, and QA.
• Align CRM initiatives with broader lifecycle programs across merchant touchpoints.
• Analyze campaign performance, establish benchmarks, and deliver actionable reporting.

Requirements

• 6+ years of experience in lifecycle, retention, or growth marketing, preferably in B2B or SaaS environments.
• Proven success driving results through cross-channel CRM campaigns.
• Strong cross-functional collaboration and stakeholder management skills.
• Hands-on experience with CRM platforms such as Iterable or Pardot and complex data and segmentation tools.
• Strong analytical, organizational, and prioritization skills with an ownership mindset.
• Bachelor’s degree or equivalent experience.

Nice to have

• Demand generation marketing experience.

Culture & Benefits

• Regular employee benefits include medical, dental, and vision coverage.
• 401(k) plan with employer matching, disability and life insurance, and commuter benefits matching.
• 16 weeks of paid parental leave, family-forming assistance, wellness benefits, and mental health support.
• Flexible paid time off for salaried roles, plus 80 hours of paid sick time annually.
• Paid holidays and additional leave in compliance with applicable state laws.