Customer Success & Partner Onboarding Manager (AI)

Location: Fully remote

Company

hirify.global is a startup building solutions for the global rewards economy, with partnerships across loyalty, travel, and hospitality ecosystems.

What you will do

• Manage end-to-end onboarding for B2B customers, from technical setup through go-live and partner activation.
• Coordinate launch milestones covering integrations, balance top-ups, listings, and communication reviews.
• Act as the primary relationship manager for active customers and support ongoing lifecycle management.
• Optimize customer visibility and campaign performance through communication, email touchpoints, and seasonal initiatives.
• Maintain accurate HubSpot CRM data using AI for interaction logging, enrichment, stale-record detection, and pipeline management.
• Analyze customer performance, resolve issues, and use AI to categorize tickets, draft responses, and connect customers with relevant knowledge-base content.

Requirements

• Fluent English and German, spoken and written, are mandatory.
• 2–4 years of experience in Customer Success, Account Management, or Partner Onboarding.
• Proficiency with AI tools such as ChatGPT, Claude, or Copilot for writing, research, data analysis, and workflow automation.
• Hands-on experience with HubSpot or a comparable CRM.
• Understanding of digital integrations, including API connections, web links, voucher uploads, and campaign dashboards.
• Strong organization, ownership, consultative communication, and the ability to manage multiple projects across teams and time zones.

Nice to have

• Experience in the loyalty, hospitality, or travel industry.

Culture & Benefits

• Fully remote work in a fast-paced startup environment.
• Competitive monthly salary package.
• Equity share and hirify.global tokens (QBX).
• Funding for educational development.
• Environment focused on professional and personal growth.