Customer Experience, Program Manager | West Region (Medtech)

Location: Remote - US; travel up to 50% required.

Salary: $115,000–$149,000 annually.

Company

A digital healthcare company developing wearable biosensors, cloud-based analytics, and algorithm-driven solutions for cardiac monitoring and disease detection.

What you will do

• Design and lead end-to-end customer experience strategies that improve adoption of ambulatory cardiac monitoring services.
• Create customer journeys and differentiated solutions supporting clinical, operational, and financial goals.
• Partner with cardiovascular, population health, cardiology, and electrophysiology leaders at large health systems.
• Identify program challenges and recommend operational improvements, care standardization, and reproducible engagement models.
• Collaborate with sales leadership and cross-functional partners in EHR integration, account management, billing, clinical operations, and customer service.
• Prioritize initiatives and track physician adoption and business performance across multiple concurrent opportunities.

Requirements

• Bachelor’s degree required; a Master’s degree is preferred, with relevant experience potentially substituting for a degree requirement.
• At least 6 years of related experience with a Bachelor’s degree, or 4 years in a similar role with a Master’s degree.
• Experience with large health systems in consultative device or clinical sales, healthcare process improvement, cardiovascular leadership, or a related clinical field.
• Strong communication, presentation, collaboration, influencing, and stakeholder-management skills.
• Ability to analyze data, develop actionable recommendations, adapt to ambiguity, and prioritize multiple initiatives.
• Proficiency with Salesforce and business tools including Microsoft Office and Visio; willingness to travel up to 50%.

Nice to have

• Master’s degree.
• Experience in cardiology and a strong understanding of the healthcare landscape.
• Background in device or clinical sales with large health systems.

Culture & Benefits

• Remote work within the United States.
• Mission-driven work focused on improving cardiac health and patient outcomes.
• Inclusive workplace welcoming diverse backgrounds, experiences, skills, and perspectives.
• Reasonable accommodations available for qualified applicants with disabilities.