Credit Controller Credit Controller

TL;DR

Credit Controller (Travel Finance): Managing customer accounts, collecting outstanding invoices, and reducing aged debt for a business travel management company with an accent on debt recovery, account reconciliation, and customer communication. Focus on resolving payment disputes, maintaining accurate financial records, supporting month-end processes, and improving credit control operations.

Location: Manchester, United Kingdom

Company

A UK-based business travel management company providing technology-enabled travel services and customer support to businesses and organisations.

What you will do

• Manage a portfolio of customer accounts and ensure timely invoice payments.
• Chase overdue debt by phone and email while maintaining professional customer relationships.
• Resolve customer queries and payment disputes with support from internal teams.
• Monitor aged debt, escalate risks, and communicate delays to stakeholders.
• Reconcile accounts, allocate payments, and support month-end finance processes.
• Maintain accurate records, prepare reports, and contribute to process improvements.

Requirements

• Previous experience as a Credit Controller is essential.
• At least 3 years of credit control experience.
• Strong understanding of credit control processes and debt management.
• Excellent verbal and written communication skills.
• Strong attention to detail, accuracy, organisation, and time management.
• Confidence using finance systems and Microsoft Office.

Culture & Benefits

• Monday to Friday schedule with 37.5 working hours per week.
• Generous holiday entitlement and a day off for your birthday.
• Employee referral bonus of £1,000 with no stated limit.
• Staff awards, hotel and airline discounts, and an Employee Assistance Programme.
• Inclusive workplace culture focused on collaboration, adaptability, and continuous improvement.