7CARD - CX Assistant

Location: Based in Bucharest, Romania, with the ability to work from the Bucharest office as required. The role's work model can be discussed with the recruiter and hiring manager; hybrid and remote options are mentioned, with remote work limited to Romania.

hirify.global is a workplace wellbeing platform connecting employees with fitness, mindfulness, therapy, nutrition, and sleep partners through a single subscription.

What you will do

• Manage and resolve user requests through email and chat.
• Provide clear, empathetic solutions and support a positive user journey.
• Meet daily service-level targets while maintaining strong customer satisfaction.
• Identify recurring issues and report them to leadership to improve processes and tools.
• Contribute to a supportive culture focused on wellbeing and work-life balance.

Requirements

• Based in Bucharest and able to work from the office as required.
• Previous experience in customer experience, customer support, or a similar service-oriented role.
• Fluent English in speaking and writing is mandatory.
• Strong written communication and the ability to communicate clearly and empathetically.
• Comfort with digital tools, chat platforms, and CRM systems.
• Resilience, attention to detail, and the ability to handle high-volume requests.

Culture & Benefits

• Access to the 7card network of sports and relaxation centers in Romania.
• Flexible First workplace model with hybrid and remote options; home-office setup reimbursement and a monthly work allowance are provided.
• At least 25 paid holiday days per year, plus tenure-based days and annual holidays.
• 100% paid parental leave, including extended leave and a part-time ramp-back period for parents giving birth.
• Learning platforms, interactive development sessions, personalized growth plans, and internal career opportunities.
• Inclusive culture built around wellbeing, collaboration, open communication, and equal opportunity.