Customer Loyalty Specialist

TL;DR

Customer Loyalty Specialist (Fintech): Managing client connectivity channels and providing operational support for banking services with an accent on transaction monitoring and client onboarding. Focus on ensuring data integrity, resolving operational discrepancies, and maintaining high service quality standards within the Client Services Business.

Location: Bucharest, Romania (Onsite)

Company

hirify.global Romania provides software development, data management, and operational services to ING units worldwide, operating from hubs in Bucharest and Cluj-Napoca.

What you will do

• Administer and maintain client connectivity channels including SWIFT, IBP, and EBICS.
• Provide operational support by handling client requests via phone and email.
• Coordinate onboarding processes for new clients and ensure proper system setup.
• Monitor client payments and perform investigations to meet service standards.
• Conduct Know Your Transaction (KYT) controls to analyze client activities.
• Collaborate with internal departments to resolve operational issues and ensure data integrity.

Requirements

• Bachelor’s degree or high school diploma with an Economic profile.
• At least one year of operational banking experience, preferably in a client-facing role.
• Fluent in English (spoken and written).
• Understanding of banking legislation and related regulations.
• Proficiency in MS Office.
• Strong communication and organizational skills.

Culture & Benefits

• Collaborative and feedback-oriented work environment.
• Opportunity to work in a high-performing international banking hub.
• Focus on impactful work and innovative solutions.
• Professional development within a large global financial organization.