Customer Service Representative with Italian

TL;DR

Customer Service Representative with Italian (Order Management/Customer Support): Managing customer orders, deliveries, returns, complaints, and escalations across multiple business sectors and countries with an accent on customer communication, cross-functional coordination, and service quality. Focus on resolving complex order issues, coordinating with plants, warehouses, logistics providers, and sales teams, and improving customer service processes in a dynamic environment.

Location: Bucharest, Romania

Company

hirify.global provides water and hygiene solutions, including water treatment chemicals, cleaning and disinfection products, monitoring systems, and related technologies for customers worldwide.

What you will do

• Manage customer orders from receipt through delivery, returns, and final resolution.
• Handle inquiries, complaints, escalations, and status updates through written and phone communication.
• Coordinate order and complaint resolution with production plants, warehouses, logistics providers, sales, and business support teams.
• Support sales teams with order processing, customer issue resolution, and identification of customer needs and upselling opportunities.
• Track, report, and improve complaint and customer service processes while providing structured feedback to management.
• Manage multiple business scenarios, sectors, and countries while adapting to changing priorities.

Requirements

• At least 2 years of customer service experience.
• Fluent English and Italian with excellent written and verbal communication skills.
• Intermediate computer skills and proficiency in MS Office.
• Experience with ERP systems such as SAP, JDE, or AS400.
• Strong problem-solving, decision-making, communication, multitasking, and collaboration skills.
• Ability to adapt to changing environments and develop knowledge of company products and services.

Nice to have

• Experience with Salesforce.

Culture & Benefits

• Full-time employment in a global water and hygiene solutions company.
• Competitive compensation and comprehensive benefits.
• Opportunities for professional growth and development.
• Work with cross-functional teams across multiple business sectors and countries.
• Equal opportunity employment environment.