Customer Loyalty Specialist (Fintech)

Location: Based in Bucharest, Romania (Hybrid/Flexible way of working)

Company

hirify.global Romania provides software development, data management, and retail operations services to 24 ING units worldwide.

What you will do

• Administer and maintain client connectivity channels such as SWIFT, IBP, and EBICS, including setup and monitoring.
• Provide day-to-day operational support to clients via phone and email, handling requests and inquiries.
• Coordinate the onboarding process for new clients to ensure smooth entry and proper system setup.
• Monitor client payments and perform Know Your Transaction (KYT) controls in line with internal policies.
• Manage client data across banking systems to ensure accuracy, integrity, and security.
• Collaborate with internal departments to resolve operational issues and identify risks or inefficiencies.

Requirements

• Fluent Spanish (spoken and written) and solid knowledge of English.
• At least one year of operational banking experience, preferably in client-facing roles.
• Bachelor’s degree or high school completion with an Economic profile.
• Understanding of banking legislation and related regulations.
• Proficiency in MS Office.
• Must be located in or able to work from Bucharest, Romania.

Culture & Benefits

• Flexible way of working and a highly collaborative environment.
• Culture of fair and constructive feedback.
• Impact-driven work environment focused on innovative solutions.
• Opportunity to work within a large-scale international hub with over 2000 professionals.