Strategic Account Manager (Ecommerce)

Location: Based in Cincinnati, Ohio, or remote as approved by the manager; travel may be required up to 10%.

Salary: $80,000–$115,000 annually, plus a 10% performance-based bonus.

Company

hirify.global, together with Printify and Snow Commerce, provides technology, production, and ecommerce solutions for creators and major global brands.

What you will do

• Manage a portfolio of enterprise accounts, including revenue forecasting, annual strategy, account health, and financial performance.
• Build trusted relationships with executive stakeholders and serve as the primary strategic contact for assigned clients.
• Develop and execute account growth plans through upselling, cross-selling, services, bulk orders, and new business opportunities.
• Lead business planning sessions, account reviews, contract renewals, and consultative solution presentations.
• Manage Strategic Account Specialists and coordinate execution across product, marketing, customer support, and other teams.
• Use data, ecommerce trends, competitor insights, and emerging technologies to identify opportunities and improve client outcomes.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
• At least 5 years of experience in account management, business development, or strategic planning, preferably in ecommerce or merch-on-demand.
• Experience managing staff and driving team and financial performance.
• Strong executive-level communication, interpersonal, strategic thinking, and problem-solving skills.
• Proficiency with sales tools, CRM software, Google Apps for Business, and Microsoft Office.
• Ability to work from Cincinnati, Ohio, or remotely with manager approval; willingness to travel up to 10%.

Nice to have

• MBA.
• Experience in ecommerce, merch-on-demand, or related industries.

Culture & Benefits

• Energetic, collaborative work environment in Over-the-Rhine.
• Health, dental, vision, and life insurance.
• Unlimited paid time off.
• 401(k) with company match.
• Personal and professional development opportunities.
• Fast-paced ecommerce retail environment working with major brands.